Deep Knowledge of IT Application is needed for Change Manager

William's Grab Bag

by William Mantz, ITIL Certified Practitioner

Attribution By Perditax (Own work) [CC0], via Wikimedia Commons - Public DomainIn the IT Change Management process, you are dealing with all types of change requests from any direction. In the data center alone, just think of all the countless number of Applications that are supported when you look at racks of infrastructure. This rack of equipment, as you know, serves up the IT application and Service, and has cross-platform and cross-product connections. Then, we layer on the disparate contacts for each IT application we need to reach out with a communication.

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